Dubai, June 2013: DORMA Gulf, the trusted global partner for premium access solutions and services has earned the prestigious Bronze medal for Performance Advancement for Customer Excellence (PACE) in its just concluded audit. DORMA Gulf is the first business entity to achieve this milestone in the Mediterranean and Middle East Africa region. The certification recognizes DORMA Gulf’s continuous dedication to drive customer focused performance optimization within DORMA Group in compliance with the Lean Methodology standards.
“We are delighted to be the winners of this prestigious PACE Bronze Certification and this clearly testify DORMA Gulf’s business commitment to provide the highest level of quality standards in its products and services to customers; through a culture of business excellence and continuous improvements in our processes and systems”, says Ben Shaw, Regional Director.
Certification requirements address three core areas: compliance with consensus-based quality standards; effectiveuse of LEAN practice guidelines to manage and optimize resources; and an organized approach to customer satisfaction measurement and improvement.
With the Bronze medal certification, DORMA Gulf will now focus on achieving Silver status in its next level of certification.