BAU 2007: DORMA to showcase a comprehensive range of services

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15.01.2007

Extensive pre-sales and after-sales support
New service offerings for B2B customers and private clients

Ennepetal/Germany. DORMA is allotting to its wide range of services more than 100 square metres of its exhibition floor space at BAU 2007, Munich, underlining the importance it attaches to providing comprehensive assistance to architects, installers, fabricators, private clients and the approx. 750 DORMA System Partners. This manufacturer regards itself not just as a producer of high-quality solutions circling the door but also as a service provider that proactively supports its customers in their planning, sales, maintenance and follow-up business activities, thus providing them with tangible, welcome added value.

For example: DORMA’s electronic configurators accelerate the planning and ordering of products while an interlinked Internet Shop facilitates the purchasing operation, as does a new and comprehensive electronic offline catalogue. A completely new development is DORMA’s servicing, maintenance and modernisation programme for its own and third-party products, tailored to the requirements of specific building types such as banks and hospitals. Not least, DORMA supports small and medium-sized firms with refined CRM offerings, constantly updated further training programmes and the PROT€CT scheme protecting its partners from losses due to bad debts. more…