At DORMA we understand the importance of maintaining safe and secure access in and around your premises.
We service and repair all brands of automatic door, manual door closers, industrial doors and roller shutters offering you a complete solution from front to back of house.
An efficient customer experience
By choosing DORMA service, you are supported by our nationwide team of local, accredited and fully trained engineers throughout the UK & Ireland available 24 hours a day, 7 days a week to ensure downtime and inconvenience is kept to a minimum.
All enquiries are routed through our state-of-the-art contact centre providing you with a single point of contact, reducing identification and response times to get you back on track as quickly as possible with minimum disruption.
Choose the right type of service for you
Regular door maintenance helps prevent accidents, reduces breakdowns and prolongs the life of the door operator. There are also legal implications regarding the servicing of all door types which must be adhered to, to ensure the safety of users at all times.
Whether you are a small independent or large corporate, we can provide a tailored solution around your individual requirements.
To download information on our service packages please click below:
If you have a breakdown or malfunction you can call us in to repair or replace the faulty door even if you don’t have a service contract with us. We can be contacted during office hours by telephone or email. Contact can be made after hours or over the weekend through our 24 hour emergency hotline.
|DORMA UK||0800 firstname.lastname@example.org|
Republic of Ireland
|01 295 email@example.com|
Our response times aim to get an engineer to you within one working day from receipt of call. For example, if you call us in the morning we aim to have an engineer with you in the afternoon. If you call us in the afternoon, we aim to have the engineer with you the next morning.
However, if the breakdown or malfunction raises security or safety issues then we will send an engineer as soon as possible during or after office hours, the same day.
Our planned or preventative servicing and maintenance is undertaken on a contracted basis.
We offer three different servicing packages: 3 Star, 4 Star & 5 Star.
All contracted clients receive a discount on call-out charges. All three packages can cover both manual and/or automatic doors.
To view a PDF of the varoius types of cover available please click here
DORMA 5 Star Cover - a comprehensive policy covering all costs to give you hassle free budgeting and total peace of mind
DORMA 4 Star Cover - A superior package with reduced call-out and labour charges
DORMA 3 Star Cover - The minimum recommended level of service providing peace of mind with routine care
For real-time remote monitoring, DORVISION, an optional GPRS based wireless system concealed within the operator, can monitor each door location remotely via the internet incorporating the facility to lock / unlock doors, timed automatic locking, reset, diagnostic system check and to provide data capture on usage and performance.
DORVISION can be interfaced with any type of automatic door operator to enable real-time remote control functionality of the doors main controls.
Should a problem arise with the door, it will allow the DORMA Service team to reset the doors remotely or get a service engineer to attend if required.
Please click here to download our DORVISION brochure.